I installed the Symantec Management Console(windows server 2008 R2), and downloaded the agent installation file from the console and installed the agent on virtual machine. (windows 8)
However, I did not have a software update plug-in installed on the symantec management agent ui, so I tried to insstall it using the policy.
However, the agent does not communicate withe the server.
<event date='11/05/2018 18:24:13.2300000 +09:00' severity='2' hostName='symantec' source='Client Task Agent' module='client task agent.dll' process='AeXNSAgent.exe' pid='2956' thread='2804' tickCount='5221977'>
<![CDATA[Failed to call web interface by url [http://<system_name>:80/Altiris/ClientTaskServer/Register.aspx?lastResort=true&resourceGuid=25fdf4e2-70c2-40a3-8be2-e7e57bf57480&crc=0008000100001609], error [0x80072AF9, no such host is known.].]]>
</event>
...
<event date='11/05/2018 18:32:40.7210000 +09:00' severity='1' hostName='symantec' source='PackageDelivery' module='AeXPackageDelivery.dll' process='AeXNSAgent.exe' pid='2956' thread='1796' tickCount='5729464'>
<![CDATA[Error while downloading package: No server found (0x80004005)]]>
</event>
...
<event date='11/05/2018 14:49:11.3780000 +09:00' severity='1' hostName='symantec' source='NetworkOperation' module='AeXNetComms.dll' process='AeXNSAgent.exe' pid='356' thread='840' tickCount='10415125'>
<![CDATA[Operation 'Direct: Connect' failed.
Protocol: HTTP
Host: 10.2.1.2:80
Path: /
Connection Id: 2.356
Communication profile Id: {18EEA1C0-71AC-4511-A3AA-420A3F09FDCF}
Error type: HTTP error
Error code: HTTP status 401: The request requires user authentication (0x8FA10191)
Error note: Authentication: Failed. Server refused to authenticate with provided credentials.]]>
</event>
It looks like it could not even find a server. Am I right?
And there is another questionable part.
When called the web interface by url, I thought could be accessed it by ip address, but it accessed the system name.
And I don't know why 401 error also comes out..
Please help me..