I need a solution
Hello
After moving an EV Server to new server we are not able to restore archived item from secondary storage using NBUMigrator.
The infrastructure is composed of EV Server 2007 SP6 used only for FSA archiving, NetBackup 6.5.3 and SQL Server 2005.
We moved the EV Server to new Server with new name and new IP Address, after the move action we can Archive Item to primary storage and we can also restore items archived from the primary storage but when we recal items migrated to With NetBackup it fails.
The Windows Event Log records the following Errors and Warnings for item that should be restored :
The NetBackup Client log shows this message at the operation end (the real name of the Ev Server is changed with <EVSERVERNAME>) :
20:05:35.864 [4216.376] <2> bsa_bplist: end_date = (null)
20:05:35.864 [4216.376] <2> bsa_bplist: Request = root root <EVSERVERNAME> <EVSERVERNAME> <EVSERVERNAME> NONE 0 3 999 0 4294967295 4 4 1 0 1 0 24 -1 -1 3 0 en en en en en 0 2 0 0 0
20:05:35.864 [4216.376] <4> bsa_bplist: Filepath = /
20:05:36.379 [4216.376] <2> dbc_get_string: Output = EXIT STATUS 20
20:05:36.379 [4216.376] <16> bsa_QueryFile: ERR - bsa_bplist() failed 20
20:05:36.379 [4216.376] <8> : -Wrn- 000-771136.000 XBSA_RetrieveFile:Premature exit of while loop, step 1, status = 3
20:05:36.379 [4216.376] <4> VxBSAEndTxn: INF - entering VxBSAEndTxn.
20:05:36.379 [4216.376] <4> VxBSAEndTxn: INF - Transaction being COMMITED.
20:05:36.379 [4216.376] <4> VxBSAGetEnv: INF - entering GetEnv - NBBSA_LOG_DIRECTORY
20:05:36.379 [4216.376] <4> VxBSAGetEnv: INF - returning -
20:05:36.379 [4216.376] <4> VxBSAEndTxn: INF - Cleaning directory: <C:\Program Files\Veritas\NetBackup\Logs\exten_client>
20:05:36.379 [4216.376] <4> delete_old_files: entering delete_old_files.
20:05:36.379 [4216.376] <4> VxBSATerminate: INF - entering VxBSATerminate.
20:05:36.379 [4216.376] <4> VxBSAGetEnv: INF - entering GetEnv - NBBSA_DEBUGFD
20:05:36.379 [4216.376] <4> VxBSAGetEnv: INF - returning -
When i run DTrace on the EV Server with the following configuration :
Enabled Trace options
Id Name Detail Include Events
41 - EVStgOfflineOpns Verbose Yes
79 - StorageFileWatch Verbose Yes
I can see that the log register the following :
| 296 | 19:43:23.525 | [5368] | (EVStgOfflineOpns) | <10936> | EV-L | {StorageOfflineOpns} Queueing file request | FileRequest: Identifier = 5D5EFD0FD68B2343B62E50294C84473020050201COLLECTION69747, PartitionEntryId = 15D5EFD0FD68B2343B62E50294C8447301q10000<EvSiteAlias>.<Domain.Lan>, PartitionGUID = 5D5EFD0FD68B2343B62E50294C844730, SecondaryLocation = , RelativeFileName = 2005\02\01\Collection69747.CAB, MigratedFileId = 5D5EFD0FD68B2343B62E50294C844730+<NetBackupServer>+01287065347+2005\02\01\Collection69747.CAB, Destination = \\<NetAppServer>\Archive09$\EvaultStore009\2005\02\01\Collection69747.ARCHCAB, RequestTime = 17 Dec 2012 19:43:23.525 |
| 297 | 19:43:23.525 | [5368] | (EVStgOfflineOpns) | <10936> | EV-H | {StorageOfflineOpns} Waiting for completion of file request for upto 40 seconds | FileRequest: Identifier = 5D5EFD0FD68B2343B62E50294C84473020050201COLLECTION69747, PartitionEntryId = 15D5EFD0FD68B2343B62E50294C8447301q10000<EvSiteAlias>.<Domain.Lan>, PartitionGUID = 5D5EFD0FD68B2343B62E50294C844730, SecondaryLocation = , RelativeFileName = 2005\02\01\Collection69747.CAB, MigratedFileId = 5D5EFD0FD68B2343B62E50294C844730+<NetBackupServer>+01287065347+2005\02\01\Collection69747.CAB, Destination = \\<NetAppServer>\Archive09$\EvaultStore009\2005\02\01\Collection69747.ARCHCAB, RequestTime = 17 Dec 2012 19:43:23.525 |
| 298 | 19:43:23.525 | [5368] | (EVStgOfflineOpns) | <7252> | EV-M | {StorageOfflineOpns} File request being actioned | FileRequest: Identifier = 5D5EFD0FD68B2343B62E50294C84473020050201COLLECTION69747, PartitionEntryId = 15D5EFD0FD68B2343B62E50294C8447301q10000<EvSiteAlias>.<Domain.Lan>, PartitionGUID = 5D5EFD0FD68B2343B62E50294C844730, SecondaryLocation = , RelativeFileName = 2005\02\01\Collection69747.CAB, MigratedFileId = 5D5EFD0FD68B2343B62E50294C844730+<NetBackupServer>+01287065347+2005\02\01\Collection69747.CAB, Destination = \\<NetAppServer>\Archive09$\EvaultStore009\2005\02\01\Collection69747.ARCHCAB, RequestTime = 17 Dec 2012 19:43:23.525 |
| 299 | 19:43:23.525 | [5368] | (EVStgOfflineOpns) | <7252> | EV-M | {StorageOfflineOpns} Creating instance of Migrator object with ProgId = NBUMigrator.Migrator, PartitionEntryId = 15D5EFD0FD68B2343B62E50294C8447301q10000<EvSiteAlias>.<Domain.Lan> |
| 300 | 19:43:23.557 | [5368] | (EVStgOfflineOpns) | <8816> | EV:L | NBU Migrator: Inf06 000-769803.000 RetrieveFile API:Entered |
| 301 | 19:43:23.557 | [5368] | (EVStgOfflineOpns) | <6724> | EV:L | NBU Migrator: Inf05 000-769803.001 QueryParms :Querying NBU_Trace status = C0041AA3 |
| 302 | 19:43:23.557 | [5368] | (EVStgOfflineOpns) | <6724> | EV:L | NBU Migrator: Inf06 000-769803.002 XBSA_MThread :Preliminary IsStopping() check |
| 303 | 19:43:23.557 | [5368] | (EVStgOfflineOpns) | <10628> | EV:L | NBU Migrator: Inf04 000-769803.003 XBSA_MThread :Successfully loaded xbsa.dll, handle = 7E4F0000 |
| 304 | 19:43:23.557 | [5368] | (EVStgOfflineOpns) | <6724> | EV:L | NBU Migrator: Inf04 000-769803.004 XBSA_MThread :Successfully created function thread |
| 305 | 19:43:23.557 | [5368] | (EVStgOfflineOpns) | <8816> | EV:L | NBU Migrator: Inf06 000-769803.005 XBSA_RetrieveFile:Entering... |
| 306 | 19:43:23.557 | [5368] | (EVStgOfflineOpns) | <10628> | EV:L | NBU Migrator: Inf05 000-769803.006 ParmScan :Scanning 'EV_Policy=EV_Default_Policy' |
| 307 | 19:43:23.557 | [5368] | (EVStgOfflineOpns) | <6724> | EV:L | NBU Migrator: Inf05 000-769803.007 ParmScan :Scanning 'EV_FileId=5D5EFD0FD68B2343B62E50294C844730+<NetBackupServer>+01287065347+2005\02\01\Collection69747.CAB' |
| 308 | 19:43:23.557 | [5368] | (EVStgOfflineOpns) | <8816> | EV:L | NBU Migrator: Inf05 000-769803.008 ParmScan :Scanning 'EV_FilePath=\\<NetAppServer>\Archive09$\EvaultStore009\2005\02\01\Collection69747.ARCHCAB' |
| 309 | 19:43:23.572 | [5368] | (EVStgOfflineOpns) | <10628> | EV:L | NBU Migrator: Inf06 000-769803.009 XBSA_RetrieveFile:Using base date = 01287065347 (unparsed = 01287065347) |
| 310 | 19:43:24.182 | [5368] | (EVStgOfflineOpns) | <6724> | EV:L | NBU Migrator: Inf05 000-769804.000 XBSA_RetrieveFile:Beginning bracketed search |
| 311 | 19:43:24.182 | [5368] | (EVStgOfflineOpns) | <8816> | EV:L | NBU Migrator: Inf06 000-769804.001 XBSA_RetrieveFile:Time bracket is +- 15 minutes |
| 312 | 19:43:24.182 | [5368] | (EVStgOfflineOpns) | <10628> | EV:L | NBU Migrator: Inf06 000-769804.002 XBSA_RetrieveFile:Bracket start time = Thu Oct 14 15:54:07 2010| |
| 313 | 19:43:24.182 | [5368] | (EVStgOfflineOpns) | <6724> | EV:L | NBU Migrator: Inf06 000-769804.003 XBSA_RetrieveFile:Bracket end time = Thu Oct 14 16:24:07 2010| |
| 314 | 19:43:25.604 | [5368] | (EVStgOfflineOpns) | <8816> | EV:L | NBU Migrator: Inf06 000-769805.000 XBSA_RetrieveFile:Time bracket is +- 125 minutes |
| 315 | 19:43:25.604 | [5368] | (EVStgOfflineOpns) | <10628> | EV:L | NBU Migrator: Inf06 000-769805.001 XBSA_RetrieveFile:Bracket start time = Thu Oct 14 14:04:07 2010| |
| 316 | 19:43:25.604 | [5368] | (EVStgOfflineOpns) | <6724> | EV:L | NBU Migrator: Inf06 000-769805.002 XBSA_RetrieveFile:Bracket end time = Thu Oct 14 18:14:07 2010| |
| 317 | 19:43:27.041 | [5368] | (EVStgOfflineOpns) | <8816> | EV:L | NBU Migrator: Inf06 000-769807.000 XBSA_RetrieveFile:Time bracket is +- 2940 minutes |
| 318 | 19:43:27.041 | [5368] | (EVStgOfflineOpns) | <10628> | EV:L | NBU Migrator: Inf06 000-769807.001 XBSA_RetrieveFile:Bracket start time = Tue Oct 12 15:09:07 2010| |
| 319 | 19:43:27.041 | [5368] | (EVStgOfflineOpns) | <6724> | EV:L | NBU Migrator: Inf06 000-769807.002 XBSA_RetrieveFile:Bracket end time = Sat Oct 16 17:09:07 2010| |
| 320 | 19:43:28.463 | [5368] | (EVStgOfflineOpns) | <8816> | EV:L | NBU Migrator: Inf06 000-769808.000 XBSA_RetrieveFile:Time bracket is +- 0 minutes |
| 321 | 19:43:28.463 | [5368] | (EVStgOfflineOpns) | <10628> | EV:L | NBU Migrator: Inf06 000-769808.001 XBSA_RetrieveFile:Bracket start time = Thu Jan 01 01:00:00 1970| |
| 322 | 19:43:28.463 | [5368] | (EVStgOfflineOpns) | <6724> | EV:L | NBU Migrator: Inf06 000-769808.002 XBSA_RetrieveFile:Bracket end time = Tue Jan 19 04:14:07 2038| |
| 323 | 19:43:29.229 | [5368] | (EVStgOfflineOpns) | <8816> | EV:H | NBU Migrator: -Wrn- 000-769809.000 XBSA_RetrieveFile:Premature exit of while loop, step 1, status = 3 |
| 324 | 19:43:29.229 | [5368] | (EVStgOfflineOpns) | <10628> | EV:H | NBU Migrator: -Wrn- 000-769809.001 XBSA_RetrieveFile:Returning 00000003: System detected error, operation aborted. (step 2) |
| 325 | 19:43:29.229 | [5368] | (EVStgOfflineOpns) | <6724> | EV:L | NBU Migrator: Inf06 000-769809.002 XBSA_RetrieveFile:Exiting, rtn = 00000003 |
| 326 | 19:43:29.229 | [5368] | (EVStgOfflineOpns) | <8816> | EV:L | NBU Migrator: Inf04 000-769809.003 XBSA_MThread :Thread has exited, rtn = 00000003 |
| 327 | 19:43:29.229 | [5368] | (EVStgOfflineOpns) | <10628> | EV:L | NBU Migrator: Inf05 000-769809.004 PrintStrings :00BEF0C4 Returned from XBSA_RetrieveFile() |
| 328 | 19:43:29.229 | [5368] | (EVStgOfflineOpns) | <6724> | EV:L | NBU Migrator: Inf05 000-769809.005 PrintStrings : 0 = EV_Policy=EV_Default_Policy |
| 329 | 19:43:29.229 | [5368] | (EVStgOfflineOpns) | <8816> | EV:L | NBU Migrator: Inf05 000-769809.006 PrintStrings : 1 = EV_FileId=5D5EFD0FD68B2343B62E50294C844730+<NetBackupServer>+01287065347+2005\02\01\Collection69747.CAB |
| 330 | 19:43:29.229 | [5368] | (EVStgOfflineOpns) | <10628> | EV:L | NBU Migrator: Inf05 000-769809.007 PrintStrings : 2 = EV_FilePath=\\<NetAppServer>\Archive09$\EvaultStore009\2005\02\01\Collection69747.ARCHCAB |
| 331 | 19:43:29.229 | [5368] | (EVStgOfflineOpns) | <6724> | EV:L | NBU Migrator: Inf05 000-769809.008 PrintStrings : 3 = NULL |
| 332 | 19:43:29.229 | [5368] | (EVStgOfflineOpns) | <8816> | EV:L | NBU Migrator: Inf05 000-769809.009 PrintStrings : 4 = Error=00000003: System detected error, operation aborted. |
| 333 | 19:43:29.229 | [5368] | (EVStgOfflineOpns) | <10628> | EV:L | NBU Migrator: Inf05 000-769809.010 PrintStrings : 5 = NULL |
| 334 | 19:43:29.229 | [5368] | (EVStgOfflineOpns) | <6724> | EV:H | NBU Migrator: *Err* 000-769809.011 RetrieveFile API:Failed to retrieve file (error 00000003: System detected error, operation aborted.). Check the NBU Activity Monitor. |
| 335 | 19:43:29.229 | [5368] | (EVStgOfflineOpns) | <8816> | EV~E | Event ID: 6954 The 3rd party Migrator application 'NBU Migrator' has logged the following message: |Failed to retrieve file (error 00000003: System detected error, operation aborted.). Check the NBU Activity Monitor. | |
| 336 | 19:43:29.229 | [5368] | (EVStgOfflineOpns) | <10628> | EV:L | NBU Migrator: Inf06 000-769809.012 RetrieveFile API:Exiting, rtn = 80004005 |
| 337 | 19:43:29.229 | [5368] | (EVStgOfflineOpns) | <7252> | EV-H | {StorageOfflineOpns} Exception: Error HRESULT E_FAIL has been returned from a call to a COM component. Info: Diag:HRESULT: 80004005 Type:System.Runtime.InteropServices.COMException ST: at KVS.EnterpriseVault.Interop.IMigrator.RetrieveFile(String PartitionGUID, String MigratedFileId, String AbsoluteFilename, IMigratorCallback pMigratorCallback)| at KVS.EnterpriseVault.StorageOfflineOpns.StorageOfflineOpns.ActionFileRequest(Object state) |
| 338 | 19:43:29.229 | [5368] | (EVStgOfflineOpns) | <7252> | EV-H | {StorageOfflineOpns} File request not completed | FileRequest: Identifier = 5D5EFD0FD68B2343B62E50294C84473020050201COLLECTION69747, PartitionEntryId = 15D5EFD0FD68B2343B62E50294C8447301q10000<EvSiteAlias>.<Domain.Lan>, PartitionGUID = 5D5EFD0FD68B2343B62E50294C844730, SecondaryLocation = , RelativeFileName = 2005\02\01\Collection69747.CAB, MigratedFileId = 5D5EFD0FD68B2343B62E50294C844730+<NetBackupServer>+01287065347+2005\02\01\Collection69747.CAB, Destination = \\<NetAppServer>\Archive09$\EvaultStore009\2005\02\01\Collection69747.ARCHCAB, RequestTime = 17 Dec 2012 19:43:23.525 |
| 339 | 19:43:29.229 | [5368] | (EVStgOfflineOpns) | <10936> | EV-H | {StorageOfflineOpns} Exception: Error HRESULT E_FAIL has been returned from a call to a COM component. Info: Diag:HRESULT: 80004005 Type:System.Runtime.InteropServices.COMException ST: at KVS.EnterpriseVault.StorageOfflineOpns.StorageOfflineOpns.FileRequest.WaitForCompletion(ManualResetEvent StopEvent, Int32 TimeoutInSeconds)| at KVS.EnterpriseVault.StorageOfflineOpns.StorageOfflineOpns.RequestFile(String PartitionEntryId, String PartitionGUID, String SecondaryLocation, String RelativeFileName, String MigratedFileId, String Destination, Int32 TimeoutInSeconds) |
| 340 | 19:43:29.229 | [8532] | (StorageOnlineOpns) | <9936> | EV~E | Event ID: 6838 Failed to recall a Saveset from its Collection. |Reason: Unspecified error [0x80004005] |Relative Saveset Filename: 2005\02\01\15\200431000000000~200502011521220000~0.DVS |Relative Collection Filename: 2005\02\01\Collection69747.CAB |PartitionEntryID: 15D5EFD0FD68B2343B62E50294C8447301q10000<EvSiteAlias>.<Domain.Lan> |PartitionGUID: 5D5EFD0FD68B2343B62E50294C844730 |Partition Root Path: \\<NetAppServer>\Archive09$\EvaultStore009 |Secondary Location: (null) |Migrated File Id: 5D5EFD0FD68B2343B62E50294C844730+<NetBackupServer>+01287065347+2005\02\01\Collection69747.CAB |Reference: EVC/RSFC/CA | |
| 341 | 19:43:29.229 | [8532] | (StorageOnlineOpns) | <9936> | EV~W | Event ID: 16389 Unspecified error |
| 342 | 19:43:29.244 | [11168] | (w3wp) | <10432> | EV~W | Event ID: 6287 Unable to fetch item from "<EvServerAlias>.<Domain.Lan>". |Reason: Unspecified error [0x80004005] |Saveset Id: 200431000000000~200502011521220000~0~0C03A3AE7C1741258691EB8B960DA78 |Archive Name: Store021$|Archive Folder Path: \\<NetAppFiler>.<Domain.Lan>\Store021$\TMR\MONACO PHASE 2\5 - Photos\3 - Visite site Fév. 2005 - Ph. JEGOU |Reference: [GOAFS] | |
Can you help me to resolve this issue
Best Reagrds